Shipping Policy for Kolterval.com
Shipping Policy
Welcome to Kolterval.com! We are dedicated to providing you with a smooth and enjoyable shopping experience, including clear and reliable shipping information. Please take a moment to read our Shipping Policy, which outlines how your orders will be processed, shipped, and delivered.
1. Shipping Options and Rates
We offer two primary shipping methods to accommodate different needs and budgets:
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Fast Express – Worldwide Shipping
Delivery Time: 7 to 12 days from order date
Cost: $17.95 -
Standard Express – Worldwide Shipping
Delivery Time: 15 to 18 days from order date
Cost: $5.95
Note: Buy more to save on shipping fees. We offer discounted shipping rates for larger orders.
2. Production Time
All orders are processed within 1-2 business days. This production time is included in the overall delivery estimates provided above.
3. Tracking Information
When available, we will send you a tracking number via email along with your order confirmation. This allows you to track your package online and stay informed about its journey to you.
4. Shipping Destinations
We ship to most countries worldwide. However, please note that some restrictions may apply to certain products or destinations due to customs regulations or shipping limitations.
5. Customs and Import Duties
For international orders, please be aware that you may be subject to import duties and taxes, which are levied once the package reaches your country. Additional charges for customs clearance are the responsibility of the recipient. Kolterval.com has no control over these charges and cannot predict what they may be.
6. Delivery Times
Please note that the delivery times provided are estimates and not guarantees. Actual delivery times may vary due to factors beyond our control, such as customs processing for international shipments, local postal service efficiency, and unforeseen delays.
7. Address Accuracy
It is the customer’s responsibility to provide accurate and complete shipping information. Kolterval.com is not responsible for orders that are delayed or returned due to incorrect address details.
8. Order Changes and Cancellations
Once an order has entered the production phase, we cannot make changes to the shipping address or cancel the order. Please review your order carefully before submitting.
9. Lost or Damaged Packages
In the rare event that your package is lost or damaged during transit, please contact our customer service team within 7 days of the estimated delivery date. We will work with the shipping carrier to resolve the issue.
10. Multiple Item Orders
If you order multiple items, they may ship separately depending on product availability and to ensure the fastest possible delivery of each item.
11. Expedited Shipping Requests
For urgent orders requiring faster delivery than our standard options, please contact our customer service team before placing your order. We will do our best to accommodate your needs, although additional fees may apply.
12. Holiday Shipping
During peak holiday seasons, shipping times may be extended. We recommend placing your orders early to ensure timely delivery during these busy periods.
13. Eco-Friendly Packaging
As part of our commitment to sustainability, we use eco-friendly packaging materials whenever possible. This helps reduce our environmental impact without compromising the safety of your items during transit.
14. Contact Us
If you have any questions about our Shipping Policy or need assistance with a specific order, please don’t hesitate to contact our customer service team via Email: [email protected]
We appreciate your business and thank you for choosing Kolterval.com for your print-on-demand needs. We are committed to delivering your unique, high-quality products as efficiently as possible.
